What About Returning Cigarettes?ĭollar General does NOT accept returns on ANY tobacco products including cigarettes and chewing tobacco. You must also have your receipt in-hand and you cannot do an exchange, only a refund. YES, you can return unopened alcoholic beverages to Dollar General, but ONLY to the location where they were purchased. If it is Dollar General’s fault, call them at 1-(877) 463-1553 and work it out with them directly.Īlso, be aware that it could take up to 30 days of them receiving the product before you see a refund on your credit or debit card. You’re on the hook for any return shipping charges unless the reason for the return is the fault of Dollar General. Specifically, the return form is located at the bottom of your packing slip and needs to be filled out and must accompany your return. When making an online return locate your original packing slip as you’ll need it. Likewise, items bought in-store CANNOT be returned online. What About Returning Items Bought Online?įirst of all, items bought on the Dollar General website CANNOT be returned in-store.
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While they recommend items come back in the original box “whenever possible” it doesn’t seem to be a deal breaker.īut items MUST be returned in good working condition along with all paperwork, accessories, and parts to get a full refund.
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– Opened Electronics – Things like opened CDs, DVDs, and software can also only be exchanged for identical items. Think things like Christmas decor, Halloween stuff, and Easter goodies. – Seasonal Merchandise – This stuff can only be exchanged for identical items. Here are the return policy exceptions that I know about so far… I called Dollar General to find out as I couldn’t find any information online. You can still do an exchange for an item of equal or lesser value OR get store credit.īut you cannot get cash back without a receipt. See Also: The 22 Absolute Best Buys at Dollar General (Some Will Shock You) What If I Lost My Receipt? Yes, in order to get a full refund to your original form of payment you’ll want to hold on to that receipt. Several of the employees I talked to even said they take stuff back all the time that is over 90 days as long they can resell it. Really confusing but I got to the bottom of it. I called several Dollar General stores to verify this as I was VERY confused since the DG website says 30 days for “online returns” and I couldn’t find their “in-store policy” ANYWHERE. How Many Return Days Does Dollar General Allow?ĭollar General gives shoppers 90 days to return items if they are not happy with it for any reason.
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